Patient Information

Long Consultations
We recommend that you schedule a longer appointment for women's health, musculoskeletal injuries, mental health consultations or if you wish to discuss several issues with your GP.

Results
Patients are requested to phone reception or schedule an appointment to receive their test results. Patients will be asked to confirm their name, address and date of birth for privacy reasons prior to being given test results over the phone. Results will only be released directly to the patient, legal guardian of the patient or a medical power of attorney; unfortunately we cannot release results to family members.

Travel Medicine
Our medical centres located in Doveton Street and Sturt Street are Australian Government Accredited Yellow Fever Vaccination Centres and hold International Certificates of Vaccination Prophylaxis. Doveton Street and Sturt Street GPs offer all travel vaccinations, as well as International Certificate of Vaccination booklets. Bridge Mall GPs offer all travel vaccinations excluding Yellow Fever. For more information please click here.

Phone & Email Correspondence
To provide the highest quality and safety of care for our patients, our practitioners prefer to see patients to discuss their healthcare. Phone and email messages will be passed on to your practitioner where appropriate.

SMS Service
UFS Medical offers an appointment text message reminder service. A reminder text message will be sent to you the day prior to your appointment. Please see our reception staff if you wish to be included in this service.

Recall & Reminder Systems
UFS Medical has a recall and reminder system in place for all patients requiring follow up appointments for immunisations, Pap tests, health assessments, care plans and other investigations. Please advise your practitioner if you do not wish to be included in this service.

Interpreter
Interpreter services can be arranged for consultations. Please let our reception staff know if you would like an interpreter scheduled for your next consultation.

After-Hours Care
Our patients are cared for by the National Home Doctor Service during the after-hours period. Please phone National Home Doctor Service on 13 74 25. UFS Medical also runs a free after-hours nursing service from 6pm to 10pm every evening at UFS Pharmacy, 717 Sturt Street. Nurses offer services such as assessment and treatment of minor burns, cuts, abrasions, sprains, strains, asthma and more. For more information, please phone our after-hours nurse between 6pm and 10pm on 5331 9076.

Pharmacies
UFS Dispensaries Ltd have pharmacies located in close proximity to all UFS Medical centres. For more information regarding pharmacy locations, please go to UFS Dispensaries Ltd. UFS Dispensaries located at 717 Sturt Street is open 24 hours a day, 7 days a week.

Medical Students
UFS Medical proudly supports the next generation of medical students from Deakin University and The University of Melbourne, as well as nursing students from Federation University. Signage is placed in the waiting area when we have medical and nursing students in the medical centres, and consent forms are available for patients to sign. Please let reception or your practitioner know if you do not wish to participate in a student consultation.

Management of Personal Health Information
It is policy of UFS Medical to maintain the security of personal health information at all times and to ensure that this information is only released with your expressed written consent. We have a more comprehensive Privacy Act policy that you are welcome to read upon request.

Feedback, Suggestions or Complaints
UFS Medical values continuous improvement and takes complaints and feedback seriously. If you are not satisfied with our service, please contact us. If you remain dissatisfied with our response, you may wish to contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 during business hours.

Accredited General Practice
UFS Medical centres are all proudly accredited general practices. What does this mean? That we strive to provide excellence in healthcare and meet the high standards set by the Royal Australian College of General Practititioners (RACGP).